详情
“商务对话”以适应职场生活的商务英语口语对话为目的，内容涉及到商务活动的多个方面。商务英语更多地是传授一种西方的企业管理理念、工作心理，如何和外国人打交道，如何和他们合作、工作的方式方法等等。南昌美联英语小编为您整理:处理投诉的英语情景对话。处理投诉的英语情景对话-顾客投诉 I've got a complaint to make. 我有问题要投诉。 These aren't the things we ordered. 这些货不是我们要的。 Nearly all of them were broken. 几乎所有的货都坏了。 To be honest, I find this quite unsatisfactory. 老实说，我对这次供货很不满意。 处理投诉的英语情景对话-要求退货 I would like to return this dress. 我想退掉这件衣服。 Can I get a refund? 可以退款吗，
处理投诉的英语情景对话-商家回应 What is the problem? 有什么问题， Can I take your reference number, please? 请问您的发货号是多少， Do you have the receipt? 您有收据吗？ We can replace them for you immediately. 我们会立即为您更换。 I can help you find the right size. 我可以帮您调换尺码。 Send them back to us, and we'll refund the full cost. 给我们送回来吧，我们将退还所有费用。 To show you our appreciation, we'll take 25% off your bill. 为表示我们的诚意，我们将免除您25%的账单金额。
处理投诉的英语情景对话-情景对话 对话场景:总台接到投诉电话后安抚顾客，表示立即退换商品，同时让出折扣平息顾客的怒气。 句型重点:投诉的说法，道歉，安慰。 Receptionist: This is Office Supplies, Mary may I help you? Assistant: I'd like to make a complaint about a recent delivery. Receptionist:Can I take your reference number,please? Assistant: It's WK 9A5. Receptionist: And your name, please? Assistant: This is Jane calling, from ABC Publishing. Receptionist: And what is the problem, Jane? Assistant: The light bulbs that I ordered for the department were delivered today, and nearly all of them were broken. Receptionist: I'm so sorry about that. If you let me know how many are broken, we can replace them for you immediately. Assistant: Let's see…that's seventy-five light bulbs To be honest, I find this quite unsatisfactory. If this happens 'm going to have to find another supplier. Receptionist: Again，my apologies. To show you our appreciation for your business, we'll take 25% off your bill. Assistant: Thank you. Receptionist: You're welcome.
接待员:办公用品公司，我是玛丽。您需要什么帮助吗？ 助理:我想就近期的一次发货提出投诉。 接待员:能告诉我您的发货号吗？ 助理:是WK 9A50 接待员:请问您的姓名是？ 助理:我是ABC出版社的简。 接待员:有什么问题，简？ 助理:今天我收到了为部门订购的灯泡，但几乎所有的灯泡都坏了。 接待员:非常抱歉。如果您能告诉我受损灯泡的数量，我们会立即为您更换。 助理:让我看看……有75个。老实说，我对这次供货很不满意。如果再次发生此类事情，我就得另找供货商了 接待员:我再次表示歉意。为表示我们对贵公司的感谢，我们将免除您25%的 账单金额。 助理:谢谢。 接待员:不用谢。
以上就是:处理投诉的英语情景对话。南昌美联英语搜罗各种商务英语情景对话，助你完成由菜鸟到高手的完美蜕变，汇集经典、全面、实用的商务英语会话表达。